We’re pleased to advise a number of new changes to the MSPCA rehoming centre from 1st May 2017, to benefit the welfare of the animals and in line with progressive animal shelters internationally.
Visitors will notice that the site is already a lot calmer and quieter than previously thanks to several changes already made in the early part of 2017. This has included making our rehoming centre a “Quiet” site by limiting loud conversations and taking noise disturbance away from the kennels. All visitors and guests are asked to respect this.
We’re now making the following changes:
Public opening hours – these will change from 1st May 2017 to Wednesday to Sunday 10am to 12noon and 1pm to 5pm – we will be open all day on Saturday and Sunday to enable potential animal adopters to visit us at more convenient times when parking near the centre is easy, and we will be closed all day on Monday and Tuesday from 1st May.
Kennel and cattery working hours – we now attend to our animals between 8am and 5pm every day, standardising the length of their day across the week and allowing them adequate time overnight to rest and sleep (a dog needs 14-16 hours sleep a day and a cat around 16-19). We also give all our dogs and cats an hour’s downtime in the middle of the day when they are undisturbed.
“Match and Meet” – we are limiting access to the kennels and cattery to avoid the stress caused by constant disturbance to the animals by a stream of visitors, which is known to upset dogs and cats greatly. For those who are genuinely interested in adopting an animal, we’ll first ask you to complete a matching form and we will introduce you to selected animals away from the kennels and cattery. You can find out more about the reasons behind this here: Access to the kennels and cattery from 1st May
Our new animal keyworker system – every animal admitted to us will have an assigned keyworker who takes additional care of the animal, carrying out extra healthchecks and behavioural work beyond that which we already perform. This keyworker will also follow through the adoption process with adopters and carry out all aftercare, so adopters will generally deal with the same staff member.
Staff training – utilising the experience of our UK-qualified animal behaviourist and UK-qualified Registered Veterinary Nurse, we are running the MSPCA’s first ever ongoing staff development programme, taking place on days when we are closed, to improve staff knowledge and animal welfare.
We hope you enjoy the changes!